COVID-19 Operation Updates

As some of our locations start to move toward in-person visits, we require masks to be worn by staff and clients. We still offer curbside appointments at all locations and will continue to utilize curbside for drop off appointments, technician appointments, and prescription pickups.

In an effort to further prevent the spread of COVID-19, please reconsider rescheduling your appointment if you are ill. If you have a family member or friend available, please ask them to transport your pet.

Each hospital has it’s own protocol as we start to reopen our clinics for in-person appointments. As of June 1st our Edina, Minneapolis, and Apple Valley hospitals are starting to schedule some in-person appointments. Masks must be worn at all times by staff and clients.

We are unable to go fully in-person at our Plymouth hospital due to limited space as a result of the rapid growth we experienced in 2020. We are actively in the process of relocating to a nearby building. In the meantime, we will be able to do limited in-person visits upon request.

We will continue to utilize curbside appointments at all our locations for technical appointments, drop off appointments, and prescription/food pickups.

As most of you know, we believe in and drive on a very open relationship, so if you have any questions about our protocols, please do not hesitate to call or email us.

PROCEDURE FOR CURBSIDE APPOINTMENTS:

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ARRIVAL

Please stay in your car and call us when you arrive.

We will discuss the reason for visit, create a treatment plan, and discuss cost over the phone.

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CURBSIDE DROP OFF

All our locations are utilizing curbside appointments & drop-offs to allow for limited contact.

A team member will come to your car to collect the patient. Please note: all cats must be in a carrier and all dogs must be leashed.

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TREATMENT PLAN

For all appointments, please make sure to have your phone on and be available at all times while your pet is in our care.

For sick patients, we will call you after their exam to discuss a treatment plan.

A team member will bring your pet back out to your vehicle after their visit.

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PAYMENT

At the end of the visit, we will collect payment over the phone.

At this time, we ask that all payment be in the form of a credit card so we can easily obtain information over the phone.

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NEED TO RESCHEDULE?

If you do not feel comfortable keeping your appointment, you are more than welcome to reschedule for a later date. We recommend rescheduling at least a few weeks out at this time.

If you are ill, please consider rescheduling your appointment or having a family member or friend transport your pet.

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QUESTIONS?

We believe in and thrive on a very open relationship, so if you have any questions, please do not hesitate to call or email us.

PRESCRIPTIONS & PURCHASING IN-CLINIC DIETS:

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Please take advantage of our online pharmacy. There are links to each location’s online pharmacy on this page, as well as in the main menu.

Please ensure you have a minimum of a few weeks of your pet’s prescription or food on hand. Due to the potential delays in being able to obtain certain items, please be proactive in what you may need.

For clients picking up food and medications, please call ahead so we can sure we have the medication or food, prepare your prescription, and have it ready to go when you arrive. We will have you pay over the phone. Please call from your car when you arrive and we will deliver your prescription directly to your car.

COVID-19 & PETS

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