Deposit and Credit Card Policy
Cancellation Policy
At Vet Partners, we strive to provide the best possible care and service to our clients and their pets. To ensure that all our clients receive the attention they deserve, we have implemented the following cancellation policy:
*Deposit Requirement for New Clients:
All new clients are required to provide a deposit at the time of booking their first appointment. This deposit will be applied to the cost of the visit.
The deposit must be collected within 24 hours of booking the appointment. If the deposit is not received within this timeframe, the appointment will be canceled.
*No-Show Policy:
We understand that situations may arise that prevent you from keeping your scheduled appointment. If you are unable to attend, we kindly ask that you notify us at least 24 hours in advance.
If you do not show up for your scheduled appointment and fail to notify us in advance (a “no-show”), you will be required to provide a deposit for any future appointments.
*Deposit for Future Appointments:
After one no-show, all future appointments will require a deposit at the time of booking. This deposit will be applied to the cost of the visit.
The deposit is non-refundable if the appointment is missed without prior notice.
*Reinstatement of Deposit-Free Booking:
Clients who have required a deposit due to a no-show can have their deposit requirement waived if they maintain a good attendance record for one year without any missed appointments.
*Credit Card Payment Fee:
Please note that there is a 3% fee for using a credit card to make payments. This fee helps cover the costs associated with processing credit card transactions.
We appreciate your understanding and cooperation with our policy, which helps us maintain a high level of care and service for all our clients.
If you have any questions or need to reschedule an appointment, please contact us at 763-337-4433