Cancellation Policy

We understand that inadvertently missing appointments can happen; however, we must consider how these missed appointments impact other patients, many of whom are sick, and need to receive timely care.

To be fair to all our patients, the following policy is in place for our clients:

• We require a minimum of 24-hour prior notice for appointments that need to be canceled or rescheduled. You can cancel/reschedule by calling us at 952-920-9922.
• If we do not receive adequate notice of cancellation or rescheduling, it will result in a deposit fee that will need to be paid before any future appointments can be scheduled.
• We ask that you arrive on time for your appointment. Please call to advise us if you are running late so we can determine if there is enough time to see your pet or if your appointment needs to be rescheduled.

Our goal is to accommodate all patients, and we are counting on you to help make that possible. Please feel free to contact us if you have any questions. We appreciate your understanding in this matter and look forward to seeing you and your pet again soon.

• For your protection, and that of others, all dogs must be leased and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier.
• Does your pet have anxiety when riding in the car, for nail trims, visiting the veterinarian for sick visits, or general checkups? Please let us know so we can ensure both you and your pet have a pleasant visit. Ask us about Happy Visits, helpful home preparation techniques, and medications to reduce anxiety.

Payment Policy:

Payment is expected when services are rendered. For your convenience, we accept cash, Visa, MasterCard, American Express, and Discover. If you need to make installment payments on your pet’s care, we also accept CareCredit.